[PB used to have a customer Comment Board on their website where costumers entered a receipt number and store number and could communicate directly with management. No more. So, very public, embarrassing tools such as Google Reviews are necessary. Maybe PB should reinstate the more private Comment Board. Just a thought.]
A fine quick breakfast. WiFi & parking. ☕
Too bad the sticky, messy, dirty condition of this store mid-afternoon spoiles the overall dining experience for the customers who expect and deserve better from PB.
I'm looking forward to seeing this fixed. And I'll write a 5-star review when I see it fixed.
BUT I'm getting really tired of going into this location mid-afternoon and it is just filthy. Junk on the floors. Most tables dirty. Tables with other folks' trays, bowls, mugs, etc., just sitting there. Seats so sticky and dirty you can't sit on them. Napkins and trash under the tables for hours. The beverage fountain area is a wet, sticky mess. The bins for the beverage cup lids are sprinkled with crumbs and trash. The coffee bar is littered with sugar, paper scraps, etc. The bus boxes are full to overflowing. Ditto the trash bins. And the floor is trashed behind the serving counter. Just dirty. We won't talk about the rest rooms. And no one is around, working on it. Staff walk right by the mess and make no effort at all to clean it up. The manager apparently doesn't know, or worse, doesn't care.
Portions appear smaller, especially the soup when purchased as "pick 2." Quality of food remains very good & staff very pleasant.
A bit disappointed since new plates & bowls introduced.
It is my favorite PB store. Great food! Friendly staff. The new self-order kiosks are convenient, helpful with information about the food you're ordering, and very fast (skip the line!). I love the PB fast-casual concept; the clean, healthy food; and this busy store in particular.
First, there is not enough staff mid-afternoon to stay on top of a clean store. Second, there is an obvious lack of value by management for a clean store. Seriously. (Which might indicate that management re-training needs to happen, as surely as staff re-training needs to happen.)
If this happened once, or even twice, I'd write it off to a super busy day, not able to catch up with the rush. But this condition is actually pretty consistent at this store. (I can't speak for other PB stores.) Which tells me two things.
Location is great, the room is practical and the fireplace is lovely. At the beginning of my visit I arrived at 10:20 and was ready to order when an employee noticed me walked up to the front flipped the menus to the lunch menu and had to check if I could get a breakfast sandwich. She actually seemed kind, as she went to touch my necklace and as me about it. I let her know it was for here when she asked, and then proceeded to sit down as instructed... when i noticed over 10 minutes passed, I went up to the window where my sandwich had been sitting. Now barely warm, I return to my seat and am disrupted by the same employee shouting about the short coming of other employees as I and other patrons look around thinking we're the crazy ones for staying.An top of that, the place was not at all maintained with crumbs and left overs all over the floor, fireplace and tables. Only here as my husband works a job nearby, do not plan on returning.
As with all Panera's, a nice place to get a bite to eat. Quick service with a smile, and yummy food.
I love this Panera Bread location. BUT ...
Panera Bread is a US Bakery based in North Attleborough, Massachusetts. Panera Bread is located at 1250 S Washington St, North Attleborough, MA 02760, USA.
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