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There are times a company goes above and beyond and it is not written about so only a select few know about it. I would like everyone to know. My son received a watch from his grandmother for his confirmation in the church. She bought the watch at Hannoush - The watch had an engraved back, it was really nice and he loved it. He loved it so much, he took it with him to a lake. The watch is water resistant, but in this case water made its way into the crown and stopped operating. Maybe a piece of sand got stuck in the dial, who knows, but my son was very upset. It was only a few months after the purchase date. We took it back to Hannoush with the receipt. They were not sure it was covered under warranty, but they said they would see what they could do. Some time went by and both my son and his grandmother received a call from Hannoush. It turns out it was there was a cost involved to fix it, but Hannoush generously offered to cover it. We received the watch the other day in great operating condition. I want to thank Hannoush for how they went above and beyond and made a 14 year old boy and his parent's and his grandmother very happy!
Nice people but I'm appalled that the day before Christmas Eve I called before coming in and asked if they had something. The woman told me that the ornament sold out but I could buy the charm. After driving through terrible traffic, The sales woman just says they are sold out. They could have sold it in the 30 minutes it took me to drive there i was told. That's either poor sales tactics or poor customer service in sorry.
Hannoush Jewelers is a US Jewelry Store based in North Attleborough, Massachusetts. Hannoush Jewelers is located at 212 Emerald Square, North Attleborough, MA 02760, USA.
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