Although she was nice, she failed to communicate that it would take over 3 weeks to adjust my diamond ring. When we inquired over the phone about the status 7 days later, we were rushed off the phone as if we were waisting her time.
Today I visited this Zales location and was kindly welcomed the very second I entered the store. The purpose of my visit was to have my diamond cleaned and inspected. I had the pleasure of working with Raquel Kodos, she was kind, pleasant and extremely helpful without being pushy. She helped my fiancé and I with comparing options for our wedding bands. Again she was amazing with explaining our options and her impeccable patience while I tried on band after band. I've never had such a flawless experience at any other Zales location and I am glad that I chose this location. From this day forward Zales in the Emerald Square Mall will be my go to location and I plan to buy all future purchases from Raquel specifically! Thank you for your kindness!
Worst customer service ever walked in wasn't greeted waited for 20 mins. Another customer walked in a couple mins after me was greeted and helped first.
Purchased a ring from this store about a year ago, and the band has broken 5 times. Every time i take it back, all they do is "repair" it. The staff are rude. Im currently waiting for the ring that i gave back to be "repaired". They said it would take 2 weeks and that was 3 weeks ago. I went today to ask if it has come in and all they say is "it should be here in a couple of days". All i get from this store is a headache.
Staff was extremely helpful, and went above and beyond to get me approved and out the door with everything I wanted. Couldn't have been a better experience, and I am officially engaged now :)
Zales is a US Jewelry Store based in North Attleborough, Massachusetts. Zales is located at 999 S Washington St Ste 115, North Attleborough, MA 02760, USA.
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